DELIVERING CRAFTSMANSHIP TO YOUR DOORSTEP
At ArteCraftz, every piece is selected with care and deserves to reach you the same way. We take great care in packaging and dispatching your order so that your handcrafted products arrive safely and in excellent condition.
ORDER PROCESSING
Orders are processed after successful confirmation of payment.
Once your order has been confirmed, our team prepares the items for dispatch. As many of our products are handcrafted, carefully sourced, or produced in limited quantities, processing times may vary depending on the product and availability.
You will be informed if an item requires additional preparation time before dispatch.
SHIPPING WITHIN INDIA
ArteCraftz delivers to serviceable locations across India through our logistics and courier partners.
Delivery times may vary depending on your location, product availability and the courier service available for your destination.
Once your order has been dispatched, available tracking information will be shared with you so that you can follow the progress of your delivery.
SHIPPING CHARGES
Applicable shipping charges will be displayed during checkout before you complete your order.
Shipping costs may vary depending on the delivery destination, size and weight of the order, packaging requirements and the nature of the products purchased.
PACKAGING
Handcrafted products can require extra care during transportation.
We package orders carefully to help protect each item throughout its journey. Fragile products may receive additional protective packaging where required.
We encourage customers to inspect their package upon delivery.
DELIVERY TIMES
Estimated delivery times are provided as a guide and may vary depending on the destination and courier service.
While we work with our delivery partners to ensure orders arrive as quickly as possible, delays may occasionally occur due to circumstances outside our control, including weather conditions, transportation disruptions, public holidays or other logistical issues.
CUSTOM & MADE-TO-ORDER PRODUCTS
Customised, personalised and made-to-order products may require additional preparation or production time.
Where applicable, the expected production or dispatch timeline will be communicated before or after your order is confirmed.
BULK ORDERS
For bulk, corporate, gifting or special sourcing requirements, shipping arrangements may be determined separately based on the quantity, destination and nature of the products.
Please contact us before placing a large order if you require specific delivery arrangements.
DAMAGED PACKAGES
If your order arrives visibly damaged, please photograph the outer packaging and the affected product as soon as possible.
Contact ArteCraftz with your order details and photographs so that our team can review the issue and assist you.
Any claim relating to a damaged item should be reported promptly after delivery.
INCORRECT DELIVERY DETAILS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please contact us as soon as possible if you notice an error in your delivery details. Once an order has been dispatched, we may not be able to change its destination.
Additional delivery costs resulting from incorrect or incomplete information may be the responsibility of the customer.
NEED HELP WITH YOUR DELIVERY?
If you have a question about an order, delivery location, bulk shipment or special delivery requirement, please contact us.
Call / WhatsApp
+91 96771 63544