OUR COMMITMENT TO YOU
At ArteCraftz, we take great care in selecting, preparing and packaging every product. We want you to be happy with your purchase and will assist you if an item arrives damaged, defective or different from what you ordered.
ELIGIBILITY FOR RETURNS
A return may be considered where:
- The product arrives damaged or defective.
- You receive an incorrect product.
- The product is materially different from the item ordered.
To help us resolve your request promptly, please contact ArteCraftz as soon as possible after receiving your order and provide your order details together with clear photographs or videos of the product and packaging where applicable.
HANDCRAFTED PRODUCTS
Many ArteCraftz products are handcrafted by skilled artisans using traditional techniques.
Minor variations in colour, texture, pattern, dimensions and finish are a natural characteristic of handmade products and contribute to the individuality of each piece. Such reasonable variations are not generally considered defects.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including customised, personalised or made-to-order products, unless they arrive damaged, defective or materially different from what was ordered.
Products that have been used, altered or damaged after delivery may also be ineligible for return.
RETURN PROCESS
Before returning an item, please contact ArteCraftz with your order number and the reason for the return.
Our team will review your request and provide the appropriate return instructions where the return is accepted.
Please do not send products back without first contacting us.
REFUNDS
Once an approved returned product has been received and inspected, we will notify you of the outcome.
Where a refund is approved, it will be processed using the applicable refund method. The time required for the amount to appear in your account may depend on your bank or payment provider.
RETURN SHIPPING
Where a return results from an incorrect, damaged or defective product supplied by ArteCraftz, we will advise you on the appropriate return arrangements.
For other approved returns, any applicable return-shipping responsibility or charges will be communicated before the return is processed.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, an order may not be cancellable once it has been processed, dispatched or entered production in the case of customised or made-to-order products.
DAMAGED ITEMS
If an item arrives damaged, please retain the product and its original packaging and contact us promptly.
Where possible, provide:
- Your order number
- Photographs of the damaged item
- Photographs of the outer and inner packaging
- A brief description of the problem
This information helps us assess the issue and provide an appropriate resolution.
NEED HELP?
For questions regarding a return, refund, cancellation or damaged order, please contact us.
Call / WhatsApp
+91 96771 63544