WELCOME TO ARTECRAFTZ
Welcome to ArteCraftz. These Terms & Conditions govern your access to and use of the ArteCraftz website, online store, products and related services.
By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
ABOUT ARTECRAFTZ
ArteCraftz is an online marketplace offering Indian handicrafts, artisan products, decorative items and related products.
Throughout these Terms & Conditions, references to “ArteCraftz”, “we”, “us” or “our” refer to ArteCraftz and its operations, while “you” or “customer” refers to the person accessing the website or purchasing our products.
USE OF OUR WEBSITE
You agree to use the ArteCraftz website only for lawful purposes and in accordance with these Terms & Conditions.
You must not use the website in any way that may damage, disable or interfere with its operation, security or availability, or attempt to gain unauthorised access to any part of the website, server, account or associated system.
PRODUCT INFORMATION
We make reasonable efforts to present our products accurately, including descriptions, photographs, dimensions, materials and other relevant information.
However, many ArteCraftz products are handcrafted. Individual pieces may therefore have reasonable variations in colour, texture, pattern, dimensions, grain, finish or other characteristics.
Such variations are part of the nature and individuality of handcrafted products and do not necessarily constitute defects.
Colours displayed on your screen may also vary depending on your device and display settings.
PRODUCT AVAILABILITY
Products displayed on our website are subject to availability.
An item appearing on the website does not guarantee that it will remain available until an order has been successfully processed.
If an ordered product becomes unavailable, we will contact you regarding the available options, which may include an alternative product, later fulfilment where appropriate, or a refund.
PRICING
Product prices are displayed on the ArteCraftz website in the applicable currency.
We make reasonable efforts to ensure that prices and product information are accurate. If an obvious pricing or listing error occurs, we reserve the right to correct it and contact you before fulfilling the affected order.
Applicable shipping charges and other charges, where relevant, will be communicated or displayed during the ordering or checkout process.
ORDERS
Submitting an order through our website constitutes a request to purchase the selected products.
Orders are subject to successful payment, product availability and acceptance by ArteCraftz.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, incorrect product information, stock unavailability or other circumstances that prevent fulfilment.
Where payment has already been received for an order that we cannot fulfil, the appropriate refund process will be initiated.
PAYMENTS
Payments may be processed through third-party payment service providers made available through the ArteCraftz website.
By making a payment, you confirm that you are authorised to use the selected payment method and that the information supplied in connection with the transaction is accurate.
ArteCraftz is not responsible for interruptions or failures occurring solely within a third-party payment provider’s systems, although we will provide reasonable assistance where a payment issue affects an ArteCraftz order.
SHIPPING & DELIVERY
Orders are shipped to the delivery address provided by the customer.
Delivery times are estimates and may vary depending on product availability, destination, courier operations and circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Further information is available in our Shipping & Delivery Policy.
RETURNS, REFUNDS & CANCELLATIONS
Eligibility for returns, refunds and order cancellations is governed by our Returns & Refunds Policy.
Customers should contact ArteCraftz promptly if an incorrect, damaged or defective product is received.
Customised, personalised or made-to-order products may be subject to additional restrictions on cancellation and return, except where otherwise required by applicable law.
CUSTOM & MADE-TO-ORDER PRODUCTS
Some ArteCraftz products may be customised, personalised or produced specifically for a customer.
Production times and specifications for such products may differ from standard products and will be communicated where appropriate.
Customers are responsible for ensuring that personalisation details, measurements, names, wording or other specifications supplied to us are correct before production begins.
INTELLECTUAL PROPERTY
Unless otherwise stated, the ArteCraftz website and its original content, branding, logos, graphics, text, design elements and other materials are owned by or licensed to ArteCraftz and are protected by applicable intellectual-property laws.
You may use the website for personal shopping and informational purposes.
You may not reproduce, distribute, modify, commercially exploit or otherwise use protected ArteCraftz content without appropriate permission.
CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
Please notify us if you believe your account has been accessed or used without authorisation.
We reserve the right to suspend or restrict accounts where reasonably necessary to protect customers, ArteCraftz or the security of the website.
REVIEWS & USER-SUBMITTED CONTENT
Where customers are permitted to submit reviews, comments, photographs or other content, such content must be lawful, relevant and must not infringe the rights of another person.
We may moderate or remove content that is fraudulent, abusive, unlawful, misleading, offensive, infringing or otherwise inappropriate.
THIRD-PARTY SERVICES & LINKS
Our website may use or provide access to third-party services, including payment providers, delivery services and other technology platforms.
We may also provide links to external websites for convenience.
Third-party services are governed by their respective terms and policies, and ArteCraftz is not responsible for the independent operation or content of third-party websites.
PRIVACY
Your use of the ArteCraftz website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored and shared.
WEBSITE AVAILABILITY
We aim to keep the ArteCraftz website accessible and operating reliably.
However, uninterrupted availability cannot be guaranteed. Access may occasionally be affected by maintenance, technical problems, updates, security measures or circumstances outside our reasonable control.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, ArteCraftz will not be liable for indirect, incidental or consequential losses arising solely from the use or inability to use the website or services.
Nothing in these Terms & Conditions is intended to exclude or restrict any right, remedy or liability that cannot lawfully be excluded or restricted under applicable law.
FORCE MAJEURE
ArteCraftz will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruption, governmental action, civil disturbance, labour disruption, telecommunications failures or other comparable events.
CHANGES TO THESE TERMS
We may update these Terms & Conditions periodically to reflect changes to our website, products, services, business practices or applicable requirements.
The latest version will be published on this page. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of India.
Any dispute arising in connection with the use of the ArteCraftz website, products or services will be subject to the applicable legal processes and jurisdiction in India, without limiting any mandatory consumer rights available under applicable law.
CONTACT US
For questions regarding these Terms & Conditions, an order or the use of our website, please contact:
ArteCraftz
Bangalore, Karnataka 560001, India
Email: info@artecraftz.store
Call / WhatsApp: +91 96771 63544
Website: artecraftz.store
Last Updated: October 2026