YOUR PRIVACY MATTERS TO US
At ArteCraftz, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, make a purchase, contact us or otherwise interact with our services.
This Privacy Policy explains the types of information we may collect, how we use it, when it may be shared and the choices available to you.
INFORMATION WE COLLECT
When you use the ArteCraftz website, we may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone or WhatsApp number
- Billing and delivery address
- Order and purchase information
- Information submitted through our contact forms
- Communications you have with ArteCraftz
- Any other information you voluntarily provide to us
We may also collect certain technical information relating to your use of our website, such as your browser type, device information, IP address and website activity, where applicable.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Communicate with you about your purchases
- Respond to enquiries and customer-service requests
- Process returns, refunds and cancellations
- Maintain and improve our website and services
- Prevent fraudulent or unauthorised activity
- Maintain appropriate business and transaction records
- Send promotional communications where you have provided the necessary consent
- Comply with applicable legal and regulatory obligations
PAYMENTS
Payments made through the ArteCraftz website may be processed by third-party payment service providers.
Payment information required to complete a transaction may therefore be collected and processed by the relevant payment provider in accordance with its own privacy and security practices.
ArteCraftz does not need to store your complete payment-card details when those details are handled directly by the payment provider.
SHIPPING AND DELIVERY
To fulfil an order, we may provide necessary information such as your name, telephone number, delivery address and relevant order details to courier, logistics or delivery partners.
Such information is shared only as reasonably necessary to process and deliver your order.
COOKIES AND WEBSITE TECHNOLOGIES
ArteCraftz may use cookies and similar technologies to enable essential website functionality, maintain shopping-cart and checkout sessions, remember preferences, understand how visitors use the website and improve the overall shopping experience.
Some cookies may also be provided by third-party services integrated with the website.
You may be able to manage cookies through your browser settings and, where provided, the website’s cookie-consent controls.
MARKETING COMMUNICATIONS
Where you have chosen to receive news, offers or promotional communications from ArteCraftz, we may use the contact information you provide for these purposes.
You may unsubscribe from marketing communications at any time using an unsubscribe option provided in the communication or by contacting us.
Transactional communications relating to an order or customer-service request may still be sent when necessary.
HOW WE SHARE INFORMATION
We do not sell or rent your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, including providers involved in:
- Website hosting and technical services
- Payment processing
- Order fulfilment
- Shipping and delivery
- Email and communications
- Website security and fraud prevention
- Analytics or other operational services
We may also disclose information where required by applicable law, regulation, legal process or lawful government request.
DATA SECURITY
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and meeting applicable legal, accounting or regulatory requirements.
Information that is no longer required may be deleted or anonymised where appropriate.
YOUR PRIVACY RIGHTS
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to request access to, correction of or deletion of certain information held about you.
You may also withdraw consent for certain processing where processing is based on your consent.
To make a privacy-related request, please contact ArteCraftz using the details below.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
ArteCraftz is not responsible for the privacy practices, content or security of websites operated by third parties. We encourage you to review the privacy policies of those services before providing personal information.
CHILDREN’S PRIVACY
The ArteCraftz website and online store are not intended to knowingly collect personal information directly from children without appropriate authorisation or consent where required by applicable law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our services, website practices or applicable requirements.
The latest version will be published on this page with an updated effective date where appropriate.
CONTACT US
For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:
ArteCraftz
Bangalore, Karnataka 560001, India
Email: info@artecraftz.store
Call / WhatsApp: +91 96771 63544
Website: artecraftz.store
Last Updated: October 2026